Terms and Conditions


All of our prices are quoted in Australian Dollars ($AUD) and include GST unless stated.
Please note LSV do not carry stock of all products and some items may need to be backordered, this may result in a delay in your order.

 

Returns Terms and Conditions

We want you to be satisfied with your purchase. If you are not happy with your item or there is a fault, you can return it to us within 30 days of delivery for a full refund.

To be eligible for a return, your item must be unused and in the same condition as you received it, with all tags and packaging intact. We do not accept returns on items that have been used, damaged, or are missing parts.

To initiate a return, please contact our customer service team at retail@lsv.com.au with your order number and a brief explanation. We will provide you with a return shipping label that you can use to send the item back to us, large items may be subject to a return freight fee. Once we receive the item and confirm it is in acceptable condition, we will issue a full refund to the original payment method.

Please note that custom-made, personalized, or heavily discounted items are considered final sale and cannot be returned. Additionally, we do not provide refunds for change of mind purchases.

Australian Consumer Law provides certain rights around returns and refunds. These terms and conditions are intended to complement those rights, not replace them. If you have any questions about your consumer rights, please don't hesitate to reach out to us.